• All claims for missing or damaged goods must be reported to us (847)991-4010 within 5 business days of receipt of shipment.
  • Team Store will not be responsible for claims after 5 working days.
  • If shipment was damaged during shipping, please file a claim directly with UPS (we would be happy to assist you).

Custom/Close-out Orders:

  • No refunds, returns or exchanges for any custom or close-out orders. Custom products are defined as any product we customize with a name including but not limited to banners, awards and namebadges.
  • No returns on ANY garment custom made with a logo, other than the REALTOR® logo.

Returned Checks:

  • There will be a $25 per-check charge for all returned checks.

International Shipments:

  • The customer is responsible for customs and brokerage fees.
  • Please check with your local UPS for exact charges, they vary widely by region. Expect $25-$50 at a minimum.


  • When will you receive your item? View our detailed information about production and shipping here.
  • Click Here to see our detailed shipping instructions.

For any questions, please contact us at by email:: or by phone at (847) 991-4010