- All claims for missing or damaged goods must be reported to us (847)991-4010 within 5 business days of receipt of shipment.
- Team Store will not be responsible for claims after 5 working days.
- If shipment was damaged during shipping, please file a claim directly with UPS (we would be happy to assist you).
- No refunds, returns or exchanges for any custom or close-out orders. Custom products are defined as any product we customize with a name including but not limited to banners, awards and namebadges.
- No returns on ANY garment custom made with a logo, other than the REALTOR® logo.
- There will be a $25 per-check charge for all returned checks.
- The customer is responsible for customs and brokerage fees.
- Please check with your local UPS for exact charges, they vary widely by region. Expect $25-$50 at a minimum.
- When will you receive your item? View our detailed information about production and shipping here.
- Click Here to see our detailed shipping instructions.
For any questions, please contact us at by email:: CS@TeamStoreOnline.com or by phone at (847) 991-4010